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Operations


All 911 calls are dispatched through the Williamson County Emergency Operation Center (EOC). The calls are received by the department via radio and voice pagers.

 

The department serves a surburban and rural area of approximately 35 square miles.

 

The department currently contracts its services with the Town of Nolensville and Williamson County. Vehicle extrication services are also provided to two additional fire departments, along with mutual aid with all surrounding fire departments.

 


Administrative & Operations Manual
(PDF 432 KB)

 

 

The 2009 average response time from dispatch to on scene time was 5:59 minutes with the average turnout per incident of 8 personnel.

 

 

 

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2008
Statistics
Breakdown
of Calls

County Calls

Town Calls

County Calls
Town Calls
Structure Fires
14
3
82.35%
17.65%
Vehicle Fires
3
1
75.00%
25.00%
Other Fires
9
14
39.13%
60.87%
Medical Calls
42
100
29.58%
70.42%
Vehicle Accidents
91
26
77.78%
22.22%
Other Rescues
5
8
50.74%
49.26%
Haz-Mat
1
5
16.67%
83.33%
Investigations
1
5
16.67%
83.33%
Alarms
11
34
24.44%
75.56%
Others
0
3
0%
100.00%
Totals
177
199
 

2009
Statistics
Breakdown
of Calls

County Calls

Town Calls

County Calls
Town Calls
Structure Fires
2
7
25.22%
74.78%
Vehicle Fires
3
2
60.00%
40.00%
Other Fires
10
12
45.45%
54.55%
Medical Calls
56
120
31.82%
68.18%
Vehicle Accidents
33
32
50.77%
49.23%
Other Rescues
3
4
45.86%
54.14%
Haz-Mat
0
2
0%
100.00%
Investigations
3
3
50.00%
50.00%
Alarms
6
29
17.14%
82.86%
Others
1
2
33.33%
66.67%
Totals
117
213


Percentage Change
Total Calls
County
Town
2009
-34.00%
+7.00%

 

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